BILLING & RETURNS
BILLING POLICY
DreamCast products are custom-made to order. The full purchase price of the order plus any applicable taxes will be charged at the time of order.
Typical delivery lead time is from 8-10 weeks. Contact us for a delivery estimate.
RETURNS & REFUNDS POLICY
As DreamCast Fire Pits are custom made, we do not accept returns or exchanges unless a product is deemed defective.
Please see our Warranty page for information on warranty returns:
https://dreamcastdesign.com/warranty
BILLING and RETURN POLICY
We value our customers’ time and respect the decision they made when giving preferences to our products. We do our best to ensure the payment process is safe and secure:
- All transactions online are safely and securely processed through Square and our website is secured with SSL.
- If you’re placing an order with our sales team directly before taking payment, we always double-check your order with you. For this reason, we go over all information in the Order Form with you and explain any moments that are not clear. When you agree on everything, we will send you an email with the Order Form to Sign;
- together with the order form, you will get a Credit Card Authorization form to fill with the information for further payment. This information is entered through a secured portal. Please, keep in mind that we accept VISA, MASTERCARD, E-Transfers, and cheques;
- our employees are conscientious when working with personal information. After taking the payments, we always send confirmation to the client’s email (copy of the receipt, invoice).
- we provide PAYMENT OPTIONS: online (via our website), via email or by phone by filling out a credit card form, or in person with the credit card (at DreamCast Design office).
Our usual lead time for making fire pits is 4-6 weeks (for custom units: 6-8 weeks), for casting fireplace surrounds – it’s 8-10 weeks (depending on model). Additionally, delivery time may take from 3 to 7 business days.
RETURNS & REFUNDS POLICY
As DreamCast products are all made-to-order, we do not accept returns or exchanges unless a product is deemed defective. Some returns can be facilitated with a restocking fee on standard products. For full details on what is considered a defect and the resolution process please refer to our warranty page.
Please note that you have 48 hours to make a claim for damages or deficiency after receipt of your product. We will require photos and your purchase receipt. We always strive to ensure that all concerns are addressed promptly and professionally.
