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BILLING & RETURNS

BILLING and RETURN POLICY

We value our customers’ time and respect the decision they made when giving preferences to our products. We do our best to ensure the payment process is safe and secure: 

  • All transactions online are safely and securely processed through Stripe and our website is secured with SSL. 
  • If you’re placing an order with our sales team directly before taking payment, we always double-check your order with you. For this reason, we go over all information in the Order Form with you.  Once agreed, we will send you an email with the Order Form to Sign;
  • Together with the order form, you will get a Credit Card Authorization form. This information is entered through a secured portal. 
  • You will be requested to provide government ID to match the billing address of your credit card authorization form to protect against fraud. This can be sent by email, or provided during a video call.
  •  We accept VISA, MASTERCARD, E-Transfers, and cheques;
 

RETURNS & REFUNDS POLICY

We do not accept returns or exchanges unless a product is deemed defective. 

Stock fire pits can be facilitated with a restocking fee on standard products.  

Fire pit accessories can be returned within 30 days of purchase at our store or by sending in via post with an RMA enclosed.

For full details please read full terms and conditions of sale here.

Please note that you have 48 hours to make a claim for damages or deficiency after receipt of your product. 

We will require photos and your purchase receipt. 

View the shipping page for more information on delivery.  

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