Shipping Information
Delivery Details
We ship throughout the entire USA. Your order will be securely crated and shipped with an appointment to your home via curbside service.
Free shipping promos are not applicable to Alaska and Hawaii.
Curbside Delivery Explained
White-Glove Delivery
We only offer white glove delivery service in Vancouver and the lower mainland. If you require white glove service outside this area please contact us directly, and we will check to see if a 3rd party white glove delivery can be organized.
Built to Last.
Packed to Arrive.
Watch how we carefully prepare our mantels and fire pits for shipping. From protective wrapping and reinforced packaging to secure final inspection, every order is packed with attention to detail to help it withstand the journey.
Everything You Need to Know
How does the product ship?
All products ship safely crated with professional cross country carriers.
How do we arrange delivery to the house?
All shipments are organized with an appointment. The carrier will contact you to arrange for a delivery date and time window
How long does transit take?
Transit times depend on your destination. Most locations are reached within 1 – 2 weeks.
A tracking number will provided at time of shipping
What happens if my product arrives damaged?
DO NOT ACCEPT DAMAGED CRATES. In the rare instance that a crate arrives visibly damage you must refuse the shipment. This will force the carrier to unpackage the item and carefully check for damages. If there is damage to the product then it is insured, and a replacement will be sent to you.
If there is no damage to the crate you have 24hrs to report any hidden damages. After 24hrs we can not accept any damage claims to the product.