See What Our Customers Are Saying
23:22 28 Apr 23
The fire pit is great! Customer service is slow and not accountable. There was no mention that my custom pit didn't include a cover. Then I ordered one and they forgot to ship and didn't really... apologize. Had to complain just to get free shipping. When you are purchasing an expensive fire pit I think these things should be mentioned. Got the impression they really don't care too much about customer service. They may just be too busy.read more
01:22 28 Apr 23
We searched high and low for the perfect fire bowl. I knew what I wanted and was determined to find it. When I saw this beauty, I fell in love! After some research, we placed our order, full of... optimism it was everything we hoped it would be… it did NOT disappoint. We love it!! It’s inexpensive to operate (natural gas) and creates a lot of warmth, easy to use and creates a nice ambiance. A plumber hooked it up with no problems and was impressed with the set up. He said it was much nicer than the ones he normally sees. We feel like proud little parents with this addition along with our new pool. They go together well!read more
20:12 06 Oct 22
Simply Amazing!! My wife and I spent a long time trying to find the perfect fire pit for our backyard and I can tell you it was not easy. Many items were low price, but poor quality. Others were... high-end names and had great pictures, but the service was poor and took forever to get any kind of answers. We finally came across Dreamcast and what an amazing experience. They were the perfect package: High Quality Products, Great web content that was easy to find and amazing customer service. From the first email to the final purchase, they were with us all the way through emails, follow-up calls and even checking in to see if the boxed fire pit was delivered on time and in perfect condition. Living on the other side of the country, Dreamcast made it feel like they were right around the corner if I needed anything.Thank you.read more
23:06 30 Sep 22
Very happy with our Zen fire bowl. Service was excellent and shipping was no issue to AB. Very easy to set up and looks amazing when operating.
22:51 18 Sep 22
We bought the Lotus 32 and it is perfect! Very solid, the burner is top notch, and it kicks out serious heat! The staff were lovely and very helpful with my questions. The colour is exactly as the... sample I viewed. It looks amazing and we love it. The piece was ready faster than anticipated as well. Buy quality, you will never be sorry.read more
23:10 15 Aug 22
Absolutely great product, the best I found after an extensive search. 120,000 BTU is where it is at! Love that they're Canadian. Service was excellent, delivery was smooth, and the fire pit looks... amazing in our backyard. Can't recommend Dreamcast enough!read more
18:28 15 Aug 22
We bought the Lotus 45 in charcoal black and it is absolutely beautiful, it was the perfect addition to our new deck. We live on an acerage and they had no problem delivering it right to our door. ... I have also experienced amazing customer service with this company. I highly recommended Dreamcast to anyone who asks me about my fire bowl.read more
15:42 30 Jul 22
Awesome quality, best fireplace never had before. The packaging and delivery was top notch.Joel Fournier and Melanie Brochu.
04:13 29 Jul 22
The fire pit is high quality and came with quality components.Communication was clear.Good to work with Dreamcast.
20:52 10 May 22
We had a great experience with ordering and delivery process.We are really enjoying this high quality fire bowl
19:58 09 May 22
Dream cast makes beautiful products! We've worked with them on multiple occasions and we always love the way our surrounds turn out! They are always easy to work with and very professional!
20:35 07 May 22
Our Dreamcast fire table exceeded our expectations and the company was so professional to work with. We found this company online and bought one over the phone so was a bit of a nail biter as to how... it was going to look and the quality buying sight unseen (and it was probably the most expensive table we had looked at too!) Victoria was so helpful and gave me all the information on what to expect and gave me so many photos of actual tables to help me decide on a colour (we are thrilled with the charcoal that we chose too!). The table arrived sooner than our estimated time and was professionally delivered by a moving company. The only negative is it is curbside delivery only so had to hire someone to move it to our deck and set it up but that was told to us before purchasing so wasn't a surprise. It was meticulously packed and arrived in pristine condition. In fact the crate it came in was so nice we gave it to someone to make use of it in the future because it was that nicely built! The table itself was stunning and gives off fantastic heat and ambience. Now we are just waiting for some nice weather so we can sit outside and use it! Highly recommend Dreamcast!!!read more
16:42 07 May 22
Very pleased with the service ,the shipping was on time and all necessary parts were included. Setup was clear and simple, looks great and gives us the kind of heat we were wanting . Highly recommend... Dreamcast Firepitread more
21:46 06 May 22
I could not be happier with my Element Fire Table. It is elegant and puts out a lot of heat.
17:10 10 Mar 22
Love our two new fireplaces! Working with Kimberly was great. She was very patient with us going back and forth. The fireplace turned out lovely. Their two installer Jesse and Owen were here for a... couple days installing and they made the experience even better. They know what they are doing, very efficient, cleaned up their mess every time they left. All around just really nice guys!!!read more
19:32 23 Feb 22
Great customer Service, Product arrived as and when expect4ed, Clients are very pleasedI will not hesitate to use Dreamcast again
05:36 05 Dec 21
We love our new fire pit. It was easy to install and gives off a nice amount of heat. Unpacking it was easier than I thought it would be.
23:59 03 Dec 21
I purchased a Zen 36 Firebowl. From the start, the company provides fantastic customer service and communication. The product was shipped inter-provincially and came expertly packaged. High quality... product made in Canada and I have no reservations that it will withstand our winters well.A few months after I received the product, I got a follow up email and phone call regarding my product. Although the product does come with clear installation instructions, in some instances, I believe individuals had installed it incorrectly, leading to an issue with the concrete bowl (through no fault of the product design, merely an installation error). They company's thoroughness in following up with me as someone who had bought that product to ensure correct installation and satisfaction went above and beyond my expectations. I would highly recommend this product.read more
17:10 03 Dec 21
Working with the team at Dreamcast made the process of ordering really smooth. They were always quick to get us answers and were patient with us through the process of ordering the perfect piece!... 10/10 recommend working with them, and their fireplaces are gorgeous!read more
15:05 07 Sep 21
Excellent quality fire table - Quadra 48. Solidly packaged for shipment. All as advertised. Would recommend to others.
02:46 18 Jul 21
DreamCast has great fire pits and the staff were so helpful!! I can't recommend them enough. My initial call with the designer, Kimberly, helped me choose the size of Linea and narrow down the fire... pit colors. It took a little bit of time for the samples to arrive, but when they did her recommendation was spot on! The firepit was so worth it. It arrived in this bomb-proof crate that my husband and his friend unpacked. The unit was very easy for my gas fitter to assemble. I love my Linea and it is the crowning jewel on deck.read more
19:04 14 Jul 21
Dreamcast is the kind of company who will help you select and implement a design from start to finish that perfectly fits your needs. The staff have years of experience in the industry and a level of... dedication that is hard to find now a days when it comes to delivering a quality high end product. I highly recommend them.read more
18:51 10 May 21
We purchased a Phantom 60 fire table from Dreamcast and couldn't be happier. The customer service was excellent. We received prompt replies to our emails when determining which table to buy and the... communication was great with the timelines for production and shipping.The table arrived perfectly crated to prevent any damage. And the instructions for installation were clear for our gas fitter.Living in Alberta evenings are cold even in the middle of summer. The tremendous heat that this 210,000 BTU fire table provides is perfect for keeping everyone nice and warm.Highly recommend Dreamcast for anyone considering a high quality fire table.read more
20:03 01 May 21
Dreamcast has the best fire tables and fire bowls in Canada. They were very good on shipping and delivery and answered all questions on details. Make sure you find a qualified gas fitter and... technician as it will be needed. I cannot endorse this company more - they are top quality and I would highly recommend their products to anyone interested in a high quality fire experience...👍🏼👍🏼👍🏼👍🏼👍🏼read more
14:22 01 May 21
Very impressed with the professional experience. From the first call to Catherine to receiving the well packaged fire pit, it is highly recommended company to deal with. The fire pit is beautiful and... preforms as advertised.read more
23:35 26 Apr 21
Our project was simple but nevertheless needed meticulous attention to detail. Dreamcast came though for us. It was a simple mantle, 2” thick concrete, 9” wide, 72” long, charcoal colour. It had to... be flawless, and it was. Dreamcast manufactured it, delivered and installed it. The installers were true professionals. It’s a beautiful addition to our Dreamcast fireplace that was installed by the developer. I would not hesitate recommending Dreamcast. Thanks for the excellent job!read more
16:10 26 Apr 21
Beautiful design and gives off tremendous heat. Love the wide surface surround - perfect for putting your glasses while enjoying the fire. We have it in Whistler and looks great.
18:48 16 Apr 21
Ordered a Zen 36 bowl from Dreamcast last summer and couldn't be happier with the product. Looks and performs amazing. Zero issues receiving the fire bowl and excellent service! Highly recommend.
At DreamCast, we take great pride in our service and the most important thing to us is a satisfied customer. We’re happy to share the following testimonials from some of the many people we’ve worked with.
Thanks for the great work and follow up. We love the fireplaces!
Just want to let you know that the fireplace is amazing! I am truly amazed at how well things turned out. Your installers are a fantastic team and were professional in every capacity. I would recommend your firm to anyone. Keep up the great work!!
Without doubt, DreamCast’s products are of the highest grade. Everything we ordered from bas-reliefs to range hoods and general precast left us pleased. As well, the continuous efficient delivery of productwas appreciated. In all – we couldn’t be happier with the results. You are a trustworthy company that brought a pleasant and creative character to the project.
DreamCast Design and Production have produced custom precast mouldings for a recently completed $13 million private estate residence. Their artistry, craftsmanship, cost effectivness and quality has been exceptional.
Since bringing DreamCast onboard almost a year ago we have had a constant stream of beautifully detailed, high-quality precast components delivered to site. The fit, texture, colour and detail are unsurpassed by any other precast manufacturer. Their product and service consistently exceed expecations. With a “can-do” attitude and nonstop work ethic DreamCast is a pleasure to work with.
Dream Cast was very professional. Katherine was very helpful and always available when I had a question. We did run into a little problem during installation, when the installers accidentally dropped the hearth and it unfortunately broke in half. However, Dream Cast took full responsibility and made sure that a new one was made the same day and installed ASAP. I know accidents can happen and I was happy to see that Dream Cast was able to resolve the issue quickly for us. The end result of the product is beautiful and we are very happy with the look of our new fireplace.
DreamCast was a pleasure to work with. We needed a cornice replica to restore a historical building downtown, and the metal/fiberglass composite cornice DreamCast made was picture perfect.