Firepits Quick-Ship Program
Many of our most popular Firepit models & colour combinations are now available to order through our quick-ship program, ready to ship out from our warehouse in just a few days.
Contact our sales team to enquire about available stock and request a quick-ship order.
If we don’t have what you’re after, but you need it in a hurry, feel free to ask. We’ll do our best to meet your timeline.
How does Quick-Ship work?
Contact our sales team to find out if we have the model you are looking for in stock. Request quick-ship when placing your order, and after we confirm everything is available, we will get it ready to ship out to you as soon as possible.
How does the product ship?
All products ship safely crated with professional cross country carriers, or by our trusted White Glove carriers in the Greater Vancouver area.
Curbside Delivery Explained
Unboxing Your Firepit
How do we arrange delivery to the house?
All shipments are organized with an appointment. The carrier will contact you to arrange for a delivery date and time window.
How long does transit take?
Transit times depend on your destination. Most locations are reached within 1 – 2 weeks.
A tracking number will provided at time of shipping.
What happens if my product arrives damaged?
DO NOT ACCEPT DAMAGED CRATES. In the rare instance that a crate arrives visibly damaged you must refuse the shipment. This will force the carrier to unpackage the item and carefully check for damages. If there is damage to the product then it is insured, and a replacement will be sent to you.
If there is no damage to the crate you have 48hrs to report any hidden damages. After 48hrs we can not accept any damage claims to the product.
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