CONCRETE FIREPLACE MANTELS

DeamCast Design and Production Warranty
Limited 1-Year Warranty

All DreamCast products are guaranteed, at the time of delivery (i) to meet the product specification, (ii) to conform to the description and standards stipulated on the signed quotation. DreamCast warrants, for 1 year, its products against defects in material and workmanship.  Surface, color and slight size variations are inherent in the line. DreamCast warrants cracks or breaks resulting from a structural defect in the product. Chips and scratches are not covered by warranty. Natural variation in color, texture and porosity may occur with Concrete Composite products and are considered inherent and valued qualities of the material. Non-structural hairline cracks are possible and shall not be considered a manufacturing defect. Damage resulting from excessive overloading, impact or abnormal abrasion is not covered by this warranty.THIS WARRANTY EXPRESSLY EXCLUDES DAMAGE DUE TO VANDALISM, GROUND MOVEMENT, NEGLECT OR ABUSE. Exposure to salts will also invalidate this warranty. 

In the event of any defective product disclosed to DreamCast, then DreamCast shall, at its option, either (i) repair the product or (ii) replace any defective product. DreamCast shall not have any liability for claims beyond 1 year. The liability of DreamCast shall not, under any circumstances whatsoever exceed the amount of the price paid or payable for the products sold and delivered by DreamCast. 

CONCRETE FIRE PITS AND OUTDOOR PRODUCTS

DeamCast Design and Production Warranty
Limited 1-Year Warranty

All DreamCast products are guaranteed, at the time of delivery (i) to meet the product specification, (ii) to conform to the description and standards stipulated on the order. DreamCast warrants, for 1 year, its products against defects in material and workmanship.  Surface, color and slight size variations are inherent in the line. DreamCast warrants cracks or breaks resulting from a structural defect in the product. Chips and scratches are not covered by warranty. Natural variation in color, texture and porosity may occur with Concrete  products and are considered inherent and valued qualities of the material. Non-structural hairline cracks are possible and shall not be considered a manufacturing defect.Damage resulting from excessive overloading, impact or abnormal abrasion is not covered by this warranty.THIS WARRANTY EXPRESSLY EXCLUDES DAMAGE DUE TO VANDALISM, GROUND MOVEMENT, NEGLECT OR ABUSE. Exposure to salts will also invalidate this warranty. 

In the event of any defective product disclosed to DreamCast, then DreamCast shall, at its option, either (i) repair the product or (ii) replace any defective product. DreamCast shall not have any liability for claims beyond 1 year. The liability of DreamCast shall not, under any circumstances whatsoever exceed the amount of the price paid or payable for the products sold and delivered by DreamCast. ​

Many aspects of DreamCast Products are hand-produced, hand-finished and use natural materials, which makes them subject to minor variations in colour, finish and size. All pieces will mature and age over the course of time through natural processes associated with use, heat and flame. These changes are an essential part of the dynamic of the piece. DreamCast Design and Production Ltd. reserves the right to make minor amendments without prior notice.

Express Warranties Do Not Include
A. Service calls to:
1. Correct the installation of the fire pit.
2. Instruct you how to use the fire pit.

B. Repairs when the DreamCast Fire pit has been used in other than normal domestic/commercial use or when not used in accordance with the Installation, Operating and Maintenance Manual.

C. Repairs when the DreamCast Fire pit parts or models have been modified or altered in any way that has not been approved in writing.

D. Repairs when the Fire pit has been dismantled, repaired or serviced by anyone other than an authorized representative.

E. Pick up and delivery.

F. Normal maintenance as required in the Installation, Operating and Maintenance Manual supplied with DreamCast Fire pits.

G. Transportation or traveling costs involved in the repair when the appliance is installed outside our AUTHORIZED CUSTOMER SERVICE CENTER’s normal service area.

H. Damage to the Fire pit caused by accident, misuse or Act of God.

I. Any incidental shipping or holding costs to deliver your Fire pit or parts to an Authorized Customer Service Center.

Your warranty certificate along with proof of date of purchase must be produced when making any claim.

For warranty claims please contact DreamCast Design and Production Ltd. 

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