Frequently Asked Questions
If your question is not answered here please contact us.
Q: How can I be sure to get the right product for my project?
At DreamCast we believe in a cooperative approach: we work with you and/or your design professional to ensure that our product is both aesthetically pleasing and suits the environment for which it is to become a part of.
Q: Where are all the products made?
We pride ourselves on supporting our community by using local suppliers and creating our products in Richmond, BC Canada.
Q: Do you do custom work?
Yes, DreamCast began as a custom production facility and we continue to provide our customers with uniquely made products.
Q: Do you do custom colours?
Yes. We require a sample of the colour to match; however, due to the nature of concrete we can not guarantee an exact match but a similar tone.
Q: How is the concrete colored?
We use integral colours in our concrete mix, so the colour is embedded in the product.
Q: Can I get samples of the finished product?
Of course! We will gladly provide you with a sample for your project. If you are a design professional we will provide a colour sample kit.
Q: Are all your fireplaces made of real concrete?
Yes, but our concrete castings are designed to be light weight. We do not use a cast stone material or Styrofoam.
Q: Can your fireplace surround be installed outside?
Yes. All our products are made for use indoors and outdoors.
Q: What is your typical lead time?
Lead time for “ready-design” products is usually 3-4 weeks. Custom items are evaluated on a project-to-project basis.
Q: How do you handle installations?
We offer local installation services for our fireplace surrounds, but all our other precast products should be installed by a professional stonemason.
Q: Do you ship?
Yes, we ship our products throughout North America.