FREQUENTLY ASKED QUESTIONS

If your question is not answered here please contact us.

Q: How are the concrete fire pits coloured?

We use integral colours in our concrete mix, so the colour is embedded in the product for the best colour stability. The concrete is then sealed with a UV-resistant sealer to prevent fading and water damage. 

Q: What is your typical lead time?

Lead time for our standard products is currently 5-6 weeks. Custom items are evaluated on a project-to-project basis.

Q: Do you ship?

Yes, we ship our products fully crated throughout North America.

Q: How do I take care of my fire pit?

Like any outdoor furniture, the fire pit should ideally be covered when not in use for extended periods. Check out our video on how to clean and refresh your fire pit.

Q: Do you have a warranty?

Yes. Our concrete products carry a 1 year manufacturing warranty. Please click here to read it.

Our brass firepit burners are covered by a manufacturer’s lifetime warranty.

Q: Are all your fireplaces made of real concrete?

Yes. All our products are made from strong, durable, glass-fiber-reinforced concrete. We do not use a cast stone material or Styrofoam core.

Q: How are the concrete fireplace surrounds coloured?

We use integral colours in our concrete mix, so the colour is embedded in the product. A colour-matched concrete stain is applied before the sealer coat to balance the tone and allow easier touch ups.

Q: Can I get samples of the finished product?

Of course! We will gladly provide you with a sample for your project. If you are a design professional we will provide a colour sample kit.

Q: How do I install the fireplace surround?

We recommend that our fireplace surrounds be installed by a professional contractor, but they are designed for easy installation. Watch this video for an example of how to install one of our Britannia mantels:

Q: Does DreamCast offer installation services?

We do perform installations of our fireplace surrounds and concrete panels in our local area. Architectural elements and custom products are typically installed by a suitable contractor.

Q: Can your fireplace surround be installed outside?

Our fireplace surrounds are finished and sealed for interior use.  Please contact us if you need the product finished for an exterior installation.

Q: What is your typical lead time?

Lead time for our standard products is currently 5-6 weeks. Custom items are evaluated on a project-to-project basis.

Q: Do you ship?

Yes, we ship our products fully crated throughout North America.

Q: Do you have a warranty?

Yes, we offer a 1 year manufacturing warranty. Please click here to read it.

Q: How can I be sure to get the right product for my project?

At DreamCast we believe in a cooperative approach: we work with you and/or your design professional to ensure that our product is both aesthetically pleasing and suits the environment for which it is to become a part of.

Q: Where are all the products made?

We pride ourselves on supporting our community by using local suppliers and creating our products in Richmond, BC Canada.

Q: Do you do custom work?

Yes, DreamCast began as a custom production facility and we continue to provide our customers with uniquely made products.

Q: Do you do custom colours?

Yes. We require a sample of the colour to match; however, due to the nature of concrete we can not guarantee an exact match but a similar tone.

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DreamCast Fall Sale! Free North America* Shipping on Mantels & Fire Pits

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Call 1-604-278-4939 or Contact Us for details.