Frequently Asked Questions

If your question is not answered here please contact us.

Q: How can I be sure to get the right product for my project?

At DreamCast we believe in a cooperative approach: we work with you and/or your design professional to ensure that our product is both aesthetically pleasing and suits the environment for which it is to become a part of.

Q: Where are all the products made?

We pride ourselves on supporting our community by using local suppliers and creating our products in Richmond, BC Canada.

Q: Do you do custom work?

Yes, DreamCast began as a custom production facility and we continue to provide our customers with uniquely made products.

Q: Do you do custom colours?

Yes. We require a sample of the colour to match; however, due to the nature of concrete we can not guarantee an exact match but a similar tone. 

Q: How is the concrete colored?

We use integral colours in our concrete mix, so the colour is embedded in the product.  

Q: Can I get samples of the finished product?

Of course! We will gladly provide you with a sample for your project. If you are a design professional we will provide a colour sample kit.

Q: Are all your fireplaces made of real concrete?

Yes, but our concrete castings are designed to be light weight. We do not use a cast stone material or Styrofoam. 

Q: Can your fireplace surround be installed outside?

Yes. All our products are made for use indoors and outdoors. 

Q: What is your typical lead time?

Lead time for “ready-design” products is usually 3-4 weeks. Custom items are evaluated on a project-to-project basis.

Q: How do you handle installations?

We offer local installation services for our fireplace surrounds, but all our other precast products should be installed by a professional stonemason.

Q: Do you ship?

Yes, we ship our products throughout North America. 

Q: Do you have a warranty?

Yes, we offer a 1 year manufacturing warranty. Please click here to read it.

Q: How do I take care of my fire pit?

Like any outdoor furniture, the fire pit should ideally be covered when not in use for extended periods. Check out our video on how to clean and refresh your fire pit. 

DreamCast Fall Sale! Free North America* Shipping on Mantels & Fire Pits

Sales & Support available 7 days a week.
Call 1-604-278-4939 or Contact Us for details.