PRIVACY POLICY
DREAMCAST DESIGN AND PRODUCTION LTD. Privacy Policy
Effective Date: January 2025
At DreamCast Design and Production Ltd. (the “Company,” “we,” “us,” or “our“), we are committed to protecting your privacy and safeguarding your Personal Information (as hereinafter defined). This Privacy Policy outlines how we collect, use, disclose, and protect your Personal Information when you interact with our websites, purchase our products, or use our services. It applies to our operations in British Columbia and other parts of Canada, and complies with applicable privacy laws, including British Columbia’s Personal Information Protection Act (“BC PIPA”) and Canada’s Personal Information Protection and Electronic Documents Act (“PIPEDA”).
By accessing or using our website or services, you consent to the practices described in this Privacy
Policy, subject to your rights under applicable laws.
1. Scope of This Privacy Policy
1.1 This Privacy Policy applies to all Personal Information collected, used, and disclosed by the
Company in connection with its operations, including through its websites, email communications,
phone interactions, and other electronic means.
1.2 This Privacy Policy does not apply to business contact information used solely for business
communications, except as required by applicable laws.
1.3 This Privacy Policy also does not apply to any websites not owned and operated by the
Company, which may be linked on our websites for convenience only.
1.4 This Privacy Policy is designed to comply with the following laws:
a. BC PIPA, which governs the collection, use, and disclosure of Personal Information by
private sector organizations in British Columbia; and
b. PIPEDA, which governs commercial activities across Canada, including interprovincial
and international transfers of Personal Information.
2. Definitions
For the purposes of this Privacy Policy, the following terms have the following definitions:
2.1 “Personal Information” means information about an identifiable individual, including, but not
limited to, name, contact details, payment information, and other data provided voluntarily, but
excludes business contact information when the same is used solely for business
communications, except as required by applicable laws; and
2.2 “Cookies and Tracking Technologies” means small text files or similar technologies used to
collect information about browsing activity, preferences, and device.
3. Information We Collect
3.1 We may collect the following categories of Personal Information:
a. contact information, including, without limitation, name, mailing address, email address,
and phone number;
b. payment information, including, without limitation; billing address, payment card details,
and transaction data;
c. account information, including, without limitation, username, password, purchase history,
and preferences;
d. technical information, including, without limitation, IP address, browser type, device
identifiers, location data, and browsing activity collected through cookies and similar
technologies;
e. marketing preferences, including, without limitation, information regarding your
preferences for receiving promotional communications; and
f. feedback and surveys, including, without limitation, responses provided voluntarily through
customer feedback mechanisms or surveys.
4. How We Use Your Information
4.1 We use your Personal Information to:
a. process and fulfill orders, including, without limitation, payment processing, shipping, and
delivery;
b. communicate with you regarding your orders, including, without limitation, confirmations,
updates, and returns;
c. provide personalized shopping experiences, including, without limitation, tailored
recommendations and advertising;
d. comply with legal and regulatory obligations, including, without limitation, tax reporting and
corporate governance;
e. enhance website security and performance, and protect customer data;
f. provide customer support and resolve inquiries or complaints; and
g. conduct audits, ensure compliance, and resolve disputes.
4.2 We retain your Personal Information only as long as necessary to fulfill these purposes or as
required by law.
5.1 We may disclose your Personal Information to third parties in the following circumstances:
marketing, fraud prevention, and IT support, which service providers are bound by
contractual obligations to protect your information, notify us of breaches, and securely
dispose of data upon contract termination;
b. to comply with laws, regulations, warrants, court orders, subpoenas, or regulatory
investigations; and
c. in the event of mergers, acquisitions, or asset sales, personal information may be
disclosed to third parties with appropriate safeguards.
6.1 You have the following rights regarding your Personal Information:
a. to request information about the Personal Information we hold and how we use it;
b. to request corrections to inaccurate, incomplete, or outdated data;
c. to withdraw consent for certain uses of your data, subject to legal or contractual
limitations; and
d. to request deletion of your Personal Information, subject to legal requirements.
To exercise these rights, contact us directly.
7.1 We use Cookies and Tracking Technologies to enhance your experience and support operational
needs. These include but are not limited to:
a. essential Cookies and Tracking Technologies, which are necessary for website
functionality;
b. performance Cookies and Tracking Technologies, which are used for analytics to improve
website usability; and
c. advertising Cookies and Tracking Technologies, which are used to deliver personalized
product recommendations and promotions.
7.2 You may manage your preferences regarding Cookies and Tracking Technologies through your
browser settings or opt out of certain tracking technologies via tools provided on our website.
8.1 We implement industry-standard measures to protect your Personal Information, which may
include:
a. secure storage facilities to prevent unauthorized access;
b. encryption, firewalls, and secure data transfer mechanisms; and
8.2 If you suspect a data breach, contact us immediately.
9.1 For inquiries, assistance, or to exercise your rights, please contact:
DreamCast Design and Production Ltd.
2200 Vauxhall Place
Richmond, BC V6V 1Z9
1888-616-4939
10.1 We may update this Privacy Policy periodically to reflect changes in law, regulations, or business
practices. Updates will be posted on our website at www.dreamcastdesign.com, and the effective
date thereof will be revised accordingly.
11.1 If you have concerns about our privacy practices, please contact us. If your concerns are not
resolved, you may contact the Information and Privacy Commissioner for British Columbia or the
Office of the Privacy Commissioner of Canada.
British Columbia, Canada. It incorporates best practices for data protection and consumer rights, while
maintaining clarity and accessibility for our customers.